Service Request Sr-Rm-022

Service Request SR-rm-022

Student

BSA/375

Instructor

Date

Service Request SR-rm-022

Riordan Manufacturing

Riordan Manufacturing’s COO, Hugh McCauley wants to integrate the existing variety of HR tools into a single integrated application in all of Riordan Manufacturing plant locations. He states, “We would like to take advantage of a more sophisticated, state-of-the-art, information systems technology in our Human Resources department” (Riordan Manufacturing, 2006) It states on the service request that the project should be completed in approximately six months to be ready to use in the second quarter. Riordan Manufacturing has four plant locations: San Jose, CA; Albany, GA; Pontiac, MI; and Hangzhou, China. Determining the key stakeholders, information gathering techniques, and project scope for a global industry is extremely important when integrating systems across all facilities.

Information Gathering

When taking on a project like this and developing a plan for its implementation, it is very important to gather accurate information from a variety of sources so that it fits the needs of all of the stakeholders/users involved. Planning a meeting with the IT staff, management staff, and the users will help get a more broad scope on the business needs of Riordan Manufacturing and help the analyst prioritize the step needed to implement the changes. Knowing a more broad range of specifications requested by each department will also help the analyst stay impartial and see the needs as a whole for Riordan Manufacturing’s HR system integration.

Since there are only 4 plants, only one being overseas, I feel as though Joint Application Development would be a perfect fit for developing the integration of Riordan Manufacturing’s HR system. Joint Application Development is defined as, “A structured process in which users, managers, and analysts work together for several days in a series of intensive meetings to specify or review system requirements.”...