The Influence of the Changing Role of Human Resource Management on Staff Retention Within the Zimbabwean Banking Sector

THE INFLUENCE OF THE CHANGING ROLE OF HUMAN RESOURCE MANAGEMENT ON STAFF RETENTION WITHIN THE ZIMBABWEAN BANKING SECTOR

BY

MICAH MBANO

“This paper was submitted in partial fulfillment of the requirements for the award of The Degree; Masters in Business Administration (MBA)

Awarded by

Eastern and Southern African Management Institute

(ESAMI)

P. O BOX 3030 ARUSHA TANZANIA

November 29th 2008

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DECLARATION

I, Micah Mbano, declare that I am the sole author of this dissertation, that during the period of registered study I have not been registered for other academic award or qualification, nor has any of the material been submitted wholly or partly for any other award. This dissertation is a result of my own research work, and where other people’s research was used, they have been duly acknowledged.

Date ……………………………..

Signature ………………………….. CANDIDATE

Date ……………………………

Name …………………………….. SUPERVISOR

Signature ………………………….. SUPERVISOR

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ACKNOWLEDGEMENTS

I would like to thank the following individuals: My employer [Metropolitan Bank of Zimbabwe], Mr. E. Chaduka [General Manager Retail and Marketing], Mr. T. Mapukute [General Manager Internal Audit] and other Heads of Department at Metropolitan Bank for their support.

I would also want to thank my thesis supervisor Ms. S. Mziray [ESAMI], for the guidance and ESAMI MBA Lecturers for imparting their knowledge. I would also want to thank Mr. Washington Madziwadondo my study group companion for sharing ideas and his special encouragement.

Special thanks goes to my wife [Rachel Mbano], my children, Udean [son], Santana [daughter], and Samantha[daughter] for releasing me during odd hours and weekends to make my studies a success. I promise to make up for the lost time.

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EXECUTIVE SUMMARRY

The researcher explored new areas in the discipline of Human Resource Management while contributing to the body of knowledge by investigating the influence of the changing role...