Swot Analysis

Varanese Young

3610 Gentry St, Greensboro, NC 27407

Cell: (336) 457-9169: truth1268@aol.com

Professional Summary

Results-driven client care leader with a proven track record, ability to establish rapport with clients, give support and innovative ideas, and highly enthusiastic with 10+ years experience. 10+ years Youth and community volunteer.

Skill Highlights

● | Conflict resolution | ● | Executive management support |

● | Strong organizational skills | ● | Microsoft Excel |

● | Creative problem solver | ● | Microsoft Outlook |

● | Developed listening skills | ● | Microsoft PowerPoint |

● | Excellent communication skills | ● | Microsoft Word |

● | Customer service oriented | ● | Training & Development |

Work Experience

Account Security Group CCP

October 2007 to August 2011

American Express – Greensboro, NC

Responsible for evaluating and analyzing account information as well as making a pro-active attempt to identify fraudulent charges via inbound and outbound calls. The ASG Group is able to quickly confirm fraudulent activity, which enhances the customer experience. Scored in top 20% of employees in call handling and customer satisfaction; helped develop new processes for better customer care efficiency.

Customer Focus Sales Representative

January 2006 to October 2007

American Express – Greensboro, NC

Provided extraordinary customer service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business, recognizing their value, and solving their issues adding incremental value on each and every interaction with a stated outcome of exceptional feedback from customers and increased customer loyalty. Responsible for evaluating and analyzing account information and recommending tailored solutions to the customer, reinforcing benefits including cross selling relevant products and services.

Personal Lines Representative III

March 2001 to October...