Gm 591

|(TCO A, B) How is job dissatisfaction reflected in an organization? (Points : 10) |

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|      Job dissatisfaction is reflected in an organization when workers aren’t satisfied and their work begins to become an issue rather than|

|their primary duty. They begin to get disciplined more than they are rewarded. Workers will also have low performance and low productivity |

|that may bring upon themselves on purpose. |

|2. (TCO D) Referring to the team decision-making process, define consensus and unanimity and explain the difference between the two. (Points|

|: 10) |

|      Consensus is when most members of a group support a decision and unanimity is when everyone has reached a decision. Unanimity refers |

|mostly to jurors; they ALL have to come to n agreement. Consensus can be used in OB when the majority of the workers agree on an issue, that|

|issue will then be pursued. |

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|3. (TCO E, F) Although conflict is usually considered a negative experience to be avoided, it actually has the potential to produce positive|

|organizational outcomes.  Please identify three ways in which conflict can be a positive influence. (Points : 10) |

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